This license will expire automatically based on the license you purchased before. Did I just lost my perpetual license that I've invested to access & remote control PCs through the internet? (Teamviewer has never promoted itself for being a tool for the LAN environment, I believe all of us have bought the product for its use through - Meanwhile all licenses have been updated in the backend to a license valid for TeamViewer 15. Please clarify what'll happen to the customers with a perpetual license after Dec, 31, 2023 when your "complimentary" period ends. What are my options as a customer with the perpetual license? (We'll rather take TV13 perpetual license than get complimentary TV15 service that'll end in 2023)Ģ. Your new announcement doesn't state anything about what'll happen to my license after year 2023 and I need a clarification on my options as a customer who have bought the perpetual license. Please state clearly:ġ. I've been using TeamViewer 8 with a perpetual license and was told through an email that the TV8 will be discontinued and will automatically be upgraded to TV13. However as of Jan 19, 2021, It looks like my license has been automatically upgraded to TV15 without me opting for it. Since my support ticket is being ignored, I'll write here. The complimentary access to TeamViewer 15 will be added automatically to all applicable licenses on January 19, 2021. The same applies to TeamViewer 5-7 licenses that have been migrated to TeamViewer 9 previously. For TeamViewer 5 licenses, the 10-year period would have expired on December 31, 2020, but we decided to prolong it to September 15, 2021. However, based on your valued feedback here in the TeamViewer Community and irrespective of differing legal contexts for the license cohorts, we decided to adjust our approach as follows given the current stress situation worldwide: All TeamViewer 8-10 licenses will get complimentary TeamViewer 15 access corresponding to 10 years of server service from purchase year. Therefore, we will follow through with the announced discontinuation of server support for TeamViewer 8-10 licenses on September 15th, 2021. While we understand that software updates for remote machinery can be burdensome in certain scenarios, we will always prioritize security over convenience in alignment with industry best-practices. Hoping that you enjoyed pleasant holidays despite the trying circumstances, we would like to send our best wishes for a Happy, Healthy New Year to all of you!Ĭore to the earlier announced deprecation of legacy versions 8-10 is our commitment to always ensure the best possible security for the connectivity solutions our users trust in (see the announcement for TeamViewer 8 here and for 9 and 10 here).
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